How to Respond to Vishing Attacks

Bank, State Association Share Tips for Incident Response Plan

By Linda McGlasson, Managing Editor

In early February, five financial institutions in four states -- Michigan, Wisconsin, Minnesota and Mississippi -- reported being hit by telephone-based phishing, or "vishing" attacks.

Those incidents were part of a series of similar attacks that have targeted institutions and their customers since last fall.

Vishing is a form of phishing, where instead of people receiving an email trying to lure them into giving personal information, the criminal uses a phone call, either live or automated, to attack the bank or credit union customer and get critical information. In response to this spree of attacks, banking/security leaders from one of the impacted states have put together a vishing incident response plan for financial institutions.

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