Phishing Attacks On The Rise

Global Effort is Only Way to Fight Threat to Banking Customers

Tracy Kitten, Managing Editor

A recent rash of targeted phishing schemes -- which included hits to military accountholders and their families at USAA and Navy Federal Credit Union, as well as a separate attack on officials at the World Bank -- has again brought the crime to the fore.

It's just the latest spree in a long line of phishing and vishing attacks that have grown to be more selective in their approaches, using malicious e-mails or phone calls that send unsuspecting users to spoofed websites, where malware hijacks banking credentials.

The schemes are more targeted than they were 18 months ago, says John Buzzard, client relations manager for FICO, which provides decision management and predictive analytics solutions. Those targeted launches, which hit customers and members at specific financial institutions, often reap more rewards for the fraudsters.

"For the criminal, you get more out of targeting a specific institution, because a lot of these folks are not used to getting scammed," Buzzard says. "Oftentimes, they are targeting people who are not quite so savvy and don't have a lot of experience with the Internet and banking online."

In the USAA and Navy FCU cases, Buzzard says, targeting military families has proven profitable. "It's not that military members and their spouses are less savvy; but when you have one parent overseas fighting and the other at home taking care of all of the finances, they can be stressed and distracted and may not be paying so much attention," he says. "Stressed-out military spouses are juggling many things, and they could be in a hurry to respond to something without thinking about it thoroughly."

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