Why Great Customer Service Will Save Your Business!

“There is only one boss. The customer. And he can fire everybody in the company from the chairman on down, simply by spending his money somewhere else.” - Sam Walton, Wal-Mart Corporation founder

Most professions tend to forget the most important part of the sales process – customer service. The Wikipedia definition of customer service is “the provision of service to customers before, during and after a purchase”. It is the thing that leads to more sales, more referrals, and more possibilities. I’m glad to be a part of a business that this is the #1 focus of the company. Many doctors don’t have any type of “bed-side” manners to care properly for their patient’s feelings. Other professions tend to focus on how to get into your pockets without any thought of how to help you with your long-term issues. As a LegalShield Independent Associate, I talk to or correspond with individuals, families, business owners, employees, and commercial drivers on a daily basis. My primary goal is to build a “relationship” with them FIRST, then introduce them to my services. I’m never going to “drown them” with my opportunity or service. If you ask the right questions, eventually, you’ll see when and how you should share your company’s vital information. I want my clients to immediately have a “WOW! Experience”.

Customer service involves being upfront right from the start for every entrepreneur. Matter of fact, I focus on “serving” my prospects so they will eventually turn into clients, recruits, or both. I tend to do exactly the opposite as everyone else, even other LegalShield associates. My philosophy is “if you don’t treat your prospects the right way, then I will!” My customers love working with me because I approach them with sincerity and care. People now a days can “smell fake” a mile away and it definitely isn’t a good look for anyone. I actually have turned business away or denied a new recruiting prospect because I felt there was going to be an issue with “their own creditability”. I do not believe in “chasing money”. I’m in the business to “sort”, not “convince”. You can’t please everyone, and it isn’t in my character to try. However, I do believe in working with individuals and businesses who see real value in what I have to offer. I don’t have time (or patience) to convince anyone. That isn’t providing customer service; that’s selling to survive!

Providing great customer service leads to customer loyalty. Once I market a membership to a new client, I make it a point to “touch base” and keep them informed about what’s going on in the company and industry. You can do this by using product-based marketing and retention systems, emails, phone calls, etc. They will appreciate that you are going the extra mile to make their sales experience with you a memorable one. But nothing beats a simple face-to-face meeting, a warm hand shake, and a bright smile. And if they are too far from you to physically do that, get creative. Do a desk top share on your computer or a Skype call with them so they can see who they’re working with. If you put customer service at the top of your sales process, you will see your business change so much that it’ll make your head spin. Now is the time to take your business to the next level with great customer service and watch your income explode in 2014!

G. L. Giddings, Director

GLG and Associates LLP

The POWER Group Organization Team

Office: (502) 209-TEAM {8326}

http://ibosocial.com/thepgoteam 

The 4 Pillars of Business

By G. L. Giddings

If you are going to operate any type of business, you need to understand the (4) pillars of business because not having just one of them can be the difference between SUCCESS and FAILURE! This is the reason why over 90% of businesses fail within their first 5-years. You can remember them easily if you use the acronym “LIMP”:

 

      1. Lawyers (Legal), 2. Investment (Money), 

      3. Marketing (Advertising), and 4. Product (Sales)

As a business owner, you will need legal services to have contracts and documents reviewed, find out what your rights are about certain situations, or need to ask questions about your business set up. You may want to know how to leave your company to a loved one through a Last Will and Testament, find out how to take advantages of tax situations, or maybe you want to protect your employees and their families with legal benefits.

The investment area is very important because you need to have seed money to grow and support your business. Marketing is another part of your business that needs attention because without it, no one will ever know what you are trying to share with others or who you are. Finally, you have to have a product or service. Without it, you really don’t have a business. Now is the time to educate yourself before you are found not in compliance with state and federal regulations. The government and the IRS could care less if you’re not familiar with the many laws and tax codes for small businesses. What they care about is that you are following the laws to their specifications or they will penalize and fine you. Do your homework and rethink your strategies to make sure that your business is covered in these critical situations.

G. L. Giddings, Executive Director

GLG and Associates, LLP

The POWER Group Organization Team

http://ibourl.com/17hk 

Office: (502) 209-TEAM {8326}

Please “LIKE” our Facebook Biz Page at http://facebook.com/glgandassociatesllp!

What Is Your Business “Plan of Action”?

By G. L. Giddings

 

No matter where you are in your business opportunity, this is the time to reflect on the leadership skills that will be required of you along your career path. Take time to review your current career goals and plan and ask yourself a couple of important questions: 

•Will my plan of action provide the experiences and professional development I need to achieve my goals? (Another words: “PLAN, DO, and REVIEW”!)

•Do I have a track record of high-level performance? If not, what do I need to do to get better? (PERSONAL DEVELOPMENT – read a chapter of a good book a day.)

•Do I have the right mentors to help me adjust my career plan and develop the skills I need most? (TELL ME; SHOW ME; LET ME; GROW ME!)

•Am I knowledgeable about my personal style, motivations and capabilities, and their effect on others? Would personal coaching help me become a better people leader? (FIND A WORKOUT PARTNER.)

•What adjustments in my personal commitment and accountability must I make in order to successfully reach my personal and business goals? (INSPECT WHAT YOU EXPECT!)

•Am I focused on my RESULTS or my MONEY-MAKING ACTIVITIES? (Setting in-person appointments, booking professional presentations, making phone calls, etc. Stop focusing on your RESULTS and start focusing on the ACTIVITY!)

Once you have the answer to these questions, you can better decide where to better spend your time developing your leadership skills and how to effectively grow your team and business.